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Thursday, 29 January 2015

Get great service every time!

Daf Yomi Yevamos 117

It was Boxing Day afternoon.  I walked into Future Shop to purchase a new laptop and waited in line for the service associate.  But boy, did he look like someone I didn’t want to have to deal with.  He was being ratty with the customers and I was standing there wishing I’d chosen a different queue.  And then I realized: this poor fellow has probably been here since five o’clock this morning getting ready for their 6:00am opening. 

My turn arrived and I exclaimed, “That’s a fine watch you’re wearing.  What is it?”  His demeanor changed in an instant.  He was proud to tell me it had been his grandfather’s and was made in Switzerland.  I then asked him about laptops and can I tell you?  I think I must have received the best service of any customer that day! 

King Solomon declares in Proverbs, “As water reflects a face to a face, so is the heart of man to man.”
Rashi explains: When one peers into the water, he sees the reflection of his own face.  If he is happy, he sees happiness.  If he is despondent, that is the face he will see.   So too is the heart of one person to another.  If one loves his fellow, he will receive love in return.  And if he despises him, he in turn will be despised by his fellow.

Long before Louis Armstrong, King Solomon taught, ‘When you’re smiling, the whole world smiles with you.’   Later, the Baal Shem Tov similarly instructed: view the world as a mirror.   If you want to feel loved, send out the love to all around!  If you want service with a smile, make sure you’re the first to give them a reason to smile!  Smiling is actually one of the most contagious diseases.

Sometimes you feel the need to criticize.  Actually, nobody likes to admit to criticizing.  They prefer to “critique.”  There’s no shortage of critics in this world.  No shortage of people who can find something negative to say.  Leave the critiquing to them; trust me, they’ve got it all covered. 

You want to be the person who is remembered as the constant smiler, as the constant optimist, the one who always has a positive thing to say, the one who brightens up the room.  And guess what?  When you do that, people will respond to you with a smile, with optimism, with positivity, with brightness!

It’s time to look in the mirror.  Actually it’s always time to look in the mirror!  Don’t you look great!  Doesn’t the world look great!  May you merit always being the light that enters the room and with enough smiles, maybe even the critics will come around one day!